Packages Overview
Overview
Packages are the plans and paid extras your ISP sells. Everything a subscriber can buy is defined here:
- Internet packages — the main plans (speed, data limit, validity, price). This tab also holds Speed Boosters and Top-ups.
- IPTV — television subscription packs.
- OTT — over-the-top streaming packs (e.g. OTTplay, Watcho).
- Addons — optional paid extras added on top of a plan.
You choose the tab at the top of the page to work with each kind.
Who Can Use This Feature
Managers and administrators who set pricing and plans.
Required Permissions
- Package → List to view.
- Package → Add / Update / Delete to manage internet packages, top-ups and speed boosters.
- Addons / IPTV / OTT module permissions for those tabs.
Prerequisites
- Your Package Groups are set up (a package must belong to a group).
- For IPTV/OTT packs, the relevant provider integration is configured (see the Config section).
Navigation
Packages
The Packages list
The Internet tab lists your plans with these columns:
| Column | Meaning |
|---|---|
| # | Internal reference number. |
| Name | The package name. |
| FUP | Whether a Fair Usage Policy applies (and how many rules). |
| Type | Regular, Speed Booster or Top-up. |
| Price (₹) | The price. |
| Down Speed / Up Speed | Download and upload speeds. |
| Data Limit | Data allowance (or Unlimited). |
| Uptime Limit | Time allowance (or Unlimited). |
| Expiration Limit | How long the plan lasts. |
| Status | Enabled or disabled. |
Above the list you can Add Package, Import Packages, Export, choose Columns, Filter and Search.
Tabs
| Tab | What it holds |
|---|---|
| Internet | Regular internet plans, plus Speed Boosters and Top-ups. |
| IPTV | Television packs. |
| OTT | Streaming packs. |
| Addons | Optional paid extras. |
Important Notes
- A package must belong to a Package Group — set these up first.
- Editing a package's price or limits affects future billing for subscribers on that plan.
- Disabling a package hides it from new sign-ups but does not remove it from existing subscribers.
Common Mistakes
- Creating a plan without the right Package Group.
- Confusing a Top-up (adds data/time to an existing plan) with a Speed Booster (temporary speed increase).
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| A package isn't offered to subscribers | Disabled, or not in the expected group | Check Status and the Package Group. |
| IPTV/OTT tab is empty or missing | Provider integration not enabled | See the IPTV/OTT config in the Config section. |