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Billing Dates

Overview​

These actions move the dates that govern a subscriber's service and billing, without a full recharge:

  • Change Expiry Date — move when the plan lapses.
  • Change Due Date — move an invoice's due date (prepaid).
  • Adjust Billing Dates — re-align a postpaid billing cycle.

Required Permissions​

  • Subscriber → Change Expiry Date / Change Due Date / Adjust Billing Dates.

Subscribers → (open a subscriber) → Other Actions ▾

Change Expiry Date​

Other Actions ▾ → Change Expiry Date moves when the plan expires:

FieldDescription
Add DaysA helper — type a number of days to shift the date.
Expiry DateThe exact new expiry date.
RemarkAudit note.

Use it to grant goodwill days or correct an expiry without taking payment.

Change Due Date (prepaid)​

Other Actions ▾ → Change Due Date moves an invoice's due date:

FieldDescription
Add DaysShift the due date by a number of days.
Due DateThe exact new due date.
RemarkAudit note.

Adjust Billing Dates (postpaid)​

Other Actions ▾ → Adjust Billing Dates re-aligns a postpaid subscriber's cycle:

FieldDescription
Auto Adjust WithNone / Last month / Current month.
Start DateRecurring cycle start.
End Date (Due Date)Cycle end / due date.
Disconnection DateWhen service stops if unpaid.
Deactivation DateWhen the account deactivates.
RemarkAudit note.

Important Notes​

  • Change Expiry Date extends service without payment — a handy goodwill tool, and a common later source of "why did this subscriber get free time?" Always leave a Remark.
  • Postpaid Adjust Billing Dates changes when the customer is billed, disconnected and deactivated — check all four dates before saving.