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Usernames & Passwords

Overview​

A subscriber has two sets of credentials:

  • Connection username/password — used by their router/device to get online (PPPoE/Hotspot).
  • Portal username/password — used to log in to the customer self-care portal (UCP).

The Change Username and Change Password actions let you update either (or both together), and each change is logged.

Required Permissions​

  • Subscriber → Change Username / Change Password.

Subscribers → (open a subscriber) → Other Actions ▾

Change Password​

Other Actions ▾ → Change Password opens a dialog with two panels:

Login (connection) password

FieldDescription
New PasswordThe new connection password.
Confirm PasswordRe-enter to confirm.
GenerateCreate a strong password.
Same in portalAlso set the portal password to this value.
RemarkAudit note.

Portal password

FieldDescription
New Password / ConfirmThe new portal password.
GenerateCreate a strong password.
RemarkAudit note.

Change Username​

Other Actions ▾ → Change Username opens a dialog with two panels:

Login (connection) username

FieldDescription
Current UsernameShown for reference.
UsernameThe new connection login (with Generate).
Same in portalAlso set the portal username to this value.
RemarkAudit note.

Portal username

FieldDescription
Current Portal UsernameShown for reference.
Portal UsernameThe new portal login.
RemarkAudit note.

Important Notes​

  • Changing the connection username/password means the customer's router must be updated to match, or they'll drop offline.
  • Changing the portal credentials only affects the self-care login.
  • Same in portal keeps both in sync when you want one shared login.
  • The subscriber may need to reconnect for a new connection password to take effect.

Common Mistakes​

  • Changing the connection password but not telling the customer to update their router.
  • Confusing the connection login with the portal login.