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Changing a Package (on a running service)

Overview​

How a package change affects billing depends on a site-wide setting, Change Package With Settlement (in Config → Site), and on the subscriber's billing type. This page explains what actually happens; for the click-by-click dialog see Change Package & Price.

The Change Package With Settlement toggle in Config → Site

The Change Package dialog itself (Current Package, the new Package, and a Remark):

The Change Package dialog showing current package, the new package selector and a remark

The one constant: changing a package never changes the service's expiry / due dates. It only affects billing (if settlement is on) and the speed/limits the subscriber gets from the new plan.

Prepaid subscribers​

With "Change Package With Settlement" ON​

  • You can upgrade the subscriber's package, and the system settles the difference on the invoice — it recalculates and adjusts billing for the change.
  • The new plan's speed and limits apply immediately; the expiry/due date is untouched.

With "Change Package With Settlement" OFF​

  • A package change is purely a plan swap — it does not create or adjust any invoice.
  • The subscriber simply moves to the new package's speed and limits; billing and dates are unchanged.

In short: settlement ON = the change is billed (upgrade with an adjusted invoice); settlement OFF = the change is free of any billing effect, just a new speed.

Postpaid subscribers​

For Postpaid (Recurring), a package change is not available directly on a running service. To move a postpaid subscriber to a different plan:

  1. Deactivate the current service.
  2. Activate again with the new package.

This keeps the recurring billing consistent, because the new plan starts a clean cycle rather than being spliced into the current one.

Where to do it​

  • Change/Add Package button on the subscriber profile — see Change Package & Price.
  • The button may require the subscriber to be KYC / OTP / account verified first.

Important Notes​

  • No package change touches the expiry / due date — only speed/limits, and (if settlement is on) the invoice.
  • Upgrades are the supported direction when settlement is on.
  • Postpaid needs the deactivate → activate route; there is no in-place package change.
  • Change Package With Settlement is set once in Config → Site and applies to the whole site.