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Terminating & Refunds

Overview​

Terminating ends a subscriber's service. Because a customer may have paid for time they won't use, termination asks you how to settle the money — the Invoice Rollback choice. This applies to both prepaid and postpaid subscribers.

For the click-by-click flow see Status Changes → Terminate; this page explains what each settlement option actually does.

The three settlement options​

When you Terminate, choose an Invoice Rollback:

The Terminate dialog with Invoice Rollback options None, Full Rollback and Partial Rollback

OptionWhat it doesReseller (site) effect
NoneNo refund. Service ends; invoices are left as they are.No wallet change.
Partial RollbackThe system calculates the days already used, adjusts the invoice for the unused portion, and refunds that part.Credits the corresponding balance back to the site wallet (if the site is a reseller).
Full RollbackFull refund to the customer — the invoice is fully reversed.Credits the full amount back to the site wallet (if the site is a reseller).

Partial is the fair-usage option (customer paid for a month, used 10 days → refund ~20 days). Full reverses everything. None keeps all money.

When to use which​

  • None — the customer used the service and there's nothing to return (e.g. end of a fully-consumed prepaid cycle), or your policy is no refunds.
  • Partial — the customer is leaving mid-cycle and you refund the unused days.
  • Full — the recharge was a mistake, or you're reversing a charge entirely.

Reseller / site wallet​

If your site is a reseller, the rollback also credits the site's wallet to match the refund — Partial credits the pro-rated amount, Full credits the whole amount — so the reseller's books stay consistent with what was returned to the customer.

Important Notes​

  • ⚠ Terminate ends service — for a temporary stop, prefer Disable or Suspend (Status Changes).
  • The rollback choice is about money, not access — all three end the service; they differ only in the refund.
  • A Partial Rollback cannot be applied to a custom invoice — the system will tell you if that's the case.
  • Always record a Remark so the reason and settlement are in the Audit Timeline.